Improve Cluster Performance (Last updated on: 10 Feb 2021)
Monitoring cluster coordination at national and sub-national level is necessary to ensure that clusters are:
- efficient and effective coordination mechanisms
- fulfil the core cluster functions
- support efficient delivery of relevant services
- meet the needs of cluster members and demonstrate accountability to affected people
Monitoring also ensures that the architecture of coordination responds to changes in the context and in coordination needs
Cluster Coordination Performance Monitoring (CCPM)
Cluster Coordination Performance Monitoring (CCPM) is a self-assessment exercise. Clusters assess their performance against the six core cluster functions and accountability to affected populations. It is a country-led process, supported globally. Ideally, it is carried out by all clusters/sectors at the same time but can be implemented on demand by individual clusters. The process enables all cluster partners and coordinators to identify strengths and weaknesses of performance and paths to improvement.
The CCPM should ideally be implemented by all clusters three to six months after the onset of an emergency and annually thereafter. In protracted crises, the recommendation is, for all clusters, to complete a CCPM annually.
The process generally involves the following four steps and outputs:
Step 1 - Planning
- The HCT should initiate discussions and agree on the broad parameters for the implementation of the process.
- The Inter-cluster Coordination Group should then look in more detail at how to roll-out the process: deciding on issues such as whether only national or also sub-national levels will be involved; agreeing the timeline; and allocating roles and responsibilities for the process.
- Individual clusters meet with their partners to explain the purpose and clarify the different steps and processes involved (A template presentation is available to facilitate this meeting).
Step 2 - CCPM Survey
- The cluster coordinator completes a cluster description survey (online).
- The cluster coordinator and cluster partners each complete separate (online) feedback questionnaires (20-30 minutes).
- Global Clusters use an automated system to compile survey data and produce a Cluster Description Report with information on the cluster’ structures and on the availability of key outputs linked to the cluster functions. The system also produces a Preliminary Cluster Coordination Performance Report which includes a colour coded analysis of the six core functions and on accountability to affected population. This preliminary performance analysis is a snap shot, and primarily serves to focus the discussion with partners to agree on an action plan for strengthening the cluster’s performance.
Step 3 - Cluster Analysis and Action Planning
- In a half or full day workshop, each cluster discusses the cluster description and the survey results (and any related questions), identifies mitigating factors and explanations of performance and agreeing on specific actions that could be taken to improve performance if necessary. The Performance Report and an Action Plan are then finalized with the additional information and shared with stakeholders.
Step 4 - Follow-up and Monitoring
- The Inter-Cluster Coordination Group reviews the final Cluster Coordination Performance Reports and Action Plans and identifies common weaknesses across clusters that need to be addressed systematically.
- The reports and action plans are presented to the HCT to agree which actions require their support and to Global Clusters to identify individual cluster support requirements.
- Each cluster monitors implementation of its Action Plan at regular intervals, reporting to the HCT on progress.