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Minimum Components of Standard Operating Procedures for Feedback/Complaints Mechanisms - January 2017

This document outlines the minimum components for Standard Operating Procedures for Feedback/Complaints Mechanisms in Yemen. It is expected that organizations include each component in a written document that describes the overall feedback/complaints mechanism(s).  

Webspace(s): 
Organization(s): 
United Nations Office for the Coordination of Humanitarian Affairs
Original Publication Date: 
01 Jan 2017
Document type: 
Guidelines