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Accountability to Affected Populations (AAP)

Community Engagement and Risk Communication


Platforms compiling information and communication resources on COVID-19

CEA and COVID-19 resource platform, IFRC
Resources for those responding to COVID-19, developed by CDAC Network

Regional responses

Africa New Coronavirus Risk Communication and Community Engagement Strategy, IFRC

Information Sharing
The resources below can be used for key messages on COVID-19

COVID-19 Information resources (English, French, Arabic), WHO
Coronavirus disease (COVID-19) advice for the public: Myth busters, WHO
VIDEO: Coronavirus Explained, WHO
POSTER: COVID-19 What you need to know (15 languages), developed by International SOS
COVID-19: Guidance and advice for older people (English, French, Spanish, Arabic), developed by HelpAge
Coronavirus disease (COVID-19): What parents should know, UNICEF

Guidance on information sharing

Advice on the use of masks in the community, during home care and in healthcare settings in the context of the novel coronavirus outbreak, WHO
Key considerations: online information, mis- and disinformation in the context of COVID-19, developed by Social Science in Humanitarian Action

Feedback Mechanisms
WHO and UNICEF have launched information sharing and feedback systems through social media and messaging apps

WHO COVID-19 Health Alert on WhatsApp
U-Report on COVID-19 on WhatsApp

The following tools can be used to ensure the participation of affected communities in the response:

COVID-19 Rapid Assessment Tool, developed by WHO, IFRC and UNICEF
COVID-19 Focus group discussion guide for communities, IFRC


Localised response to COVID-19 global pandemic - Position paper, A4EP

Persons with Disabilities

COVID-19 response: Considerations for Children and Adults with Disabilities, UNICEF
Disability considerations during the COVID-19 outbreak, WHO
COVID-19 disability-inclusive response, Protection cluster
Toward a Disability-Inclusive COVID19 Response: 10 recommendations from the International Disability Alliance
Recommendations for health protection of people with disabilities during outbreaks: lessons learned from the 2019 novel coronavirus, Inclusiva
Guidance Note on inclusion of persons with disabilities in livelihood activities during COVID-19, Humanity & Inclusion
Practical guidance note – Inclusion of persons with disabilities in livelihood activities during the COVID-19 response, [English][Arabic]Syria Protection Cluster (Turkey)  
Keeping healthy and maintaining functional independence during COVID-19 related activity restrictions, [English] [Arabic] Syria Protection Cluster (Turkey)

Information material (Disabilities)

Easy-to-read information about Coronavirus available in many languages, Inclusion Europe
Information about the Coronavirus, Mencap
COVID-19 Information By and For People with Disabilities, Green Mountain Self Advocates
What is the Coronavirus?, The Autism Educator
COVID-19 Prevention Guidelines, Easyread
Information on COVID-19 in International Sign Language, Mill Neck
Information on COVID-19 in French Sign Language LSF
Information on COVID-19 in American Sign Language ASL, MN Health
Information on COVID-19 in Sign Language – Mozambique, TV Surdo Moçambique

Gender and Age

COVID-19 A Gender Lens: Protecting Sexual and Reproductive Health and Rights, and Promoting Gender Equality, UNFPA
Gender Implications of COVID-19 Outbreaks in Development and Humanitarian Settings, CARE
Country Guidance Notes on GBV Service Provision during the time of COVID-19, GBV AoR
GBV Case Management and the COVID-19 Pandemic, GBV AoR


Protecting older people during the coronavirus (COVID-19) pandemic (English, Spanish, French, Arabic), developed by Help Age
Technical Note on the Protection of Children during the Coronavirus Pandemic (8 languages), The Alliance
Interim guidance for COVID-19 Prevention and Control in Schools, IASC (IFRC, UNICEF, WHO)       
7 simple tips on how to talk to kids about the coronavirus, Save the Children
Tips for parenting during the coronavirus (COVID-19) outbreak, UNICEF

The flowing guidance has been developed to address mental health and psychosocial aspects during COVID-19 outbreak:

Interim Briefing Note (1.5) Addressing Mental Health and Psychosocial Aspects of COVID-19 Outbreak, IASC
Briefing note (1.1) on addressing mental health and psychosocial aspects of COVID-19 Outbreak (English, Chinese, Arabic), IASC                                                                
Mental Health and Psychosocial Considerations During COVID-19 Outbreak, WHO

Cross-cutting Documents

COVID-19: Inclusive Programming – Ensuring Assistance and Protection Addresses the Needs of Marginalized and At-Risk People, ICRC
Age, Gender and Diversity Considerations: COVID-19, UNHCR