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Burundi: The interagency common humanitarian hotline receives CERF funding support

The Burundi humanitarian hotline is a recipient of a US$90,000 grant from the Central Emergency Response Fund (CERF). The grant will support the project for a nine-month period from April to December 2016.

The hotline is an inter-sector initiative aimed at informing the humanitarian response in Burundi and a tool for promoting interaction (two-way communication) with crisis-affected people. The project was launched in October 2015 as a pilot phase and continues to attract enormous support from partners to date.  


  1. At least 15-25 phone calls are being received on a daily basis mainly from the rural areas.
  2. 25% of people who call were female, while 74% were male.
  3. Some 67.5 per cent of needs cases raised were treated and closed.
  4. 16.9 per cent of needs cases were referred to sector groups.
  5. 15.6 per cent are still under treatment by call centre operators.
  6. Various Humanitarian needs reported were related to shelter, Protection, Child Protection, Food Security and Health issues.
  7. All protection cases and needs were referred to the Office of the United Nations High Commissioner for Human Rights (OHCHR).
  8. Weekly reports are shared with sectoral co-leads.
  9. The project has boosted the coordination of humanitarian actors in the response after the damage caused by landslides in Muhuta commune in Bujumbura Rural.  Four people called soon after the event to request for assistance. This was quickly referred to concerned humanitarian actors and a response was executed – a settlement for 679 people was established and immediate distribution of essential items took place.
  10. The joint partnership, commitment of all partners, rapid mobilization of project funds has helped in the timely installation of the hotline equipment which boosted the project start up activities.
  11. The Usually consortiums are form for big programs with much resource. This pilot phase has shown how multi stakeholders partnership can be also very successful even with little resource.
  12. The hotline has been another tool available for Humanitarian actors to collect humanitarian needs & coordinate emergency responses.
  13. Timely engagement with the government institutions to amend and approve the initiative was key for success.
  14. The joint partnership, & timely support from technical team enhanced quality of implementation OCHA regional Office, IOM Geneva staff, WVI regional and global Centre team helped in the timely installation of equipment which boosted the project start up activities.
Operation(s)/ Webspace(s): 
United Nations Office for the Coordination of Humanitarian Affairs
Original Publication Date: 
01 Dec 2015
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