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Burundi: The interagency common humanitarian hotline receives CERF funding support

The Burundi humanitarian hotline is a recipient of a US$90,000 grant from the Central Emergency Response Fund (CERF). The grant will support the project for a nine-month period from April to December 2016.

The hotline is an inter-sector initiative aimed at informing the humanitarian response in Burundi and a tool for promoting interaction (two-way communication) with crisis-affected people. The project was launched in October 2015 as a pilot phase and continues to attract enormous support from partners to date.  


At least 15-25 phone calls are being received on a daily basis mainly from the rural areas
25 per cent of people who call were female and 74 per cent male.  
Some 67.5 per cent of needs cases raised were treated and closed
16.9 per cent of needs cases were referred to sector groups
15.6 per cent are still under treatment by call centre operators
Various Humanitarian needs reported were related to shelter, Protection, Child Protection, Food Security and Health issues.
All protection cases and needs were referred to the Office of the United Nations High Commissioner for Human Rights (OHCHR)
Weekly reports are shared with sectoral co-leads

The project has boosted the coordination of humanitarian actors in the response after the damage caused by landslides in Muhuta commune in Bujumbura Rural towards the end of 2015 -

The joint partnership, commitment of all partners, rapid mobilization of project funds has helped in the timely installation of the hotline equipment which boosted the project start-up activities. Support from OCHA regional Office, IOM Geneva staff, WVI regional and global Centre team was particularly instrumental in the success of the project.
The pilot phase demonstrated how multi stakeholder partnership can be also very successful even with little resources.    
The hotline has been another tool available for Humanitarian actors to collect humanitarian needs & coordinate emergency responses. 
Timely engagement with government institutions to amend and approve the initiative was key for success.

United Nations Office for the Coordination of Humanitarian Affairs
Original Publication Date: 
06 Jul 2016
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