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Improving user journeys for humanitarian cash transfers - Ground Truth Solution Case Study Iraq 2018

"As cash transfer programmes increasingly become a standard component of humanitarian responses, aid agencies and donors seek a more comprehensive understanding of delivery mechanisms that are effective, efficient and offer good value for money, while meeting the preferences of affected people. This research project looks at how recipients of humanitarian cash transfers – including forcibly displaced people – experience cash assistance in different forms and combinations, particularly where these make use of digital delivery mechanisms. The main objective is to understand how delivery mechanisms can be designed to best respond to people’s needs and expectations." Ground Truth Solutions, Iraq case study 2018.

Operation(s)/ Webspace(s): 
United Nations High Commissioner for Refugees
Mercy Corps
Ground Truth Solutions
Government of United Kingdom - Department for International Development
Original Publication Date: 
01 Dec 2018
Document type: 
Analysis Report
Accountability to Affected Populations
Cash Transfer Programming