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Housing, Land and Property (HLP) compensation system


HAI seeks a Contractor to conduct an assessment in the Housing, Land and Property (HLP) compensation system from a procedural point of view in order to identify major bottlenecks that prevent war victims, especially marginalized populations, to access compensation. HAI and the Contractor will collaboratively design the assessment methodology to investigate research questions that include but are not limited to:

1. How are individual HLP compensation claims received and tracked throughout the compensation system/process? Are claimants able to access the status of their compensation claims?
2. Once submitted, do central and provincial compensation authorities coordinate with each other on cases and follow-up actions? What are the procedures in the government agency? Are these procedures adhered to by individual government workers?
3. Is there a mechanism in place for claimants to report government agency’s discriminatory treatment of marginalized population such as people with disability and women during the compensation process (before the final ruling is made)?
4. What transparency and accountability mechanisms, other than complaints or appeal mechanisms, do the Central and provincial compensation committees use to prevent inefficiency, corruption and discrimination?


the assessment will be completed using a participatory approacht, and will be comprised of a mix of quantitative and qualitative tools appropriate to the assessment’s research questions. HAI expects the methodology to include, but not be limited to, the following activities:

§ Desk review of existing assessments in HLP compensation systems
§ Tracking new and existing HLP compensation procedures, processes, rules, guidelines, practices and examine the cases; some of these cases may be used as case studies
§ Focus Group Discussions (FGDs) with individuals having applied for compensation
§ Key Informant Interviews (KII) with the central and provincial compensation committees
§ Survey with lawyers providing HLP services
§ Consult with HAI relevant technical staff
§ Claimants’ experience narratives 

Key findings: 

TBD - For more information please contact Mera Eftaiha <>

Sample size: 
Assessment Report: 
Available on Request
Assessment Questionnaire: 
Available on Request
Assessment Data: 
Available on Request
Assessment Date(s): 
01 Apr 2020 to 01 Jul 2020

Level of Representation

Collection Method(s): 
Structured Interview
Key Informant Interview
Focus group discussion
Baseline data analysis
Population Type(s): 
All affected population
Leading/Coordinating Organization(s): 
Heartland Alliance
Al Falluja
Al Ramadi
Al Mosul
Al Mahmoudiya
Other location: 
Sinjar, Baashiqa and Central Ba